Joining a live video conference on Smashcut requires a laptop or desktop computer with a working camera. iPads and mobile devices are not supported for live video meetings yet. Always use the Chrome web browser when accessing Smashcut.
Troubleshooting steps:
If you have a camera that you can unplug, unplug it and plug it back in. Sometimes that will jumpstart the camera to communicate with the browser.
Allow Smashcut to access your camera and microphone. Click the lock icon next to the web address and make sure you've allowed Smashcut to access your mic and camera.
Quit and restart your browser and try again
Quit and restart your computer and try again
Have you tried everything above and still having issues joining?
Please run this test: https://tokbox.com/developer/tools/precall/
At the end of the test, you'll see a link that says "Save this data as simple text." Please copy and paste those results in the Help Chat and get in touch with a member of the support team.